MRC Pinecrest Senior Living Icon Lufkin, TX

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How to prepare for a visit to MRC PineCrest

How to prepare for a visit to MRC PineCrest

Visiting Independent Living:

·      Where to enter: Through the front lobby of Independent Living

·      Guests will be allowed in the commons areas, dining and activity rooms.

·      Guests will be allowed to utilize the Guest rooms

·      Reservations must be made at least 24 hours in advance if a guest wants to eat in the main dining room. Only two guests are allowed per individual or couple.

Call (936) 633-1186 to make a reservation.


Visiting Skilled Nursing:

Beginning Monday, 03/29/2021 PineCrest offers three types of visits in Skilled Nursing:

·      Essential Visits

·      Personal Visits

·      End of Life Visits

Ø All guests must inform PineCrest of the type of visit requested in the initial scheduling email. All visits must be scheduled via PineCrestVisitation@mrcaff.org. We are no longer able to schedule visits over the phone due to the anticipated increase in visits.

Ø All visitors will receive a confirmation of visits that are scheduled or a notice of denial if there is a conflict. Please only send one email so that we can keep up with these requests without confusion due to the amount of incoming requests.

Ø You are only able to schedule up to a whole week at a time. Visitation hours have been expanded from 9am-8pm.

Ø All guests must pass the screening and temperature check at the screening station or entrance to PineCrest will be denied.

Ø There is no longer a requirement for visitors to be Covid-19 tested or show proof of being Covid-19 negative, however, PineCrest will continue to offer testing on Mondays for visitors to help reduce the risk of spread.  Those who wish to be tested can walk-in between 9am-2pm.


Essential Visitors:

·      These visits are not restricted based on resident Covid-19 status or community Covid-19 status.

·      Essential Visitors must have completed the required training and Essential Visitor contract prior to the first visit.

·      Visits are required to be scheduled 24 hours in advance and are limited to 2 hours at this time. However, the 2 designated essential caregivers may visit at the same time.

·      Essential Visitors must be 18 years or older.

·      These visits are permitted outdoors and in the resident’s room. Residents in companion suites may have essential visits in their room as long as the curtain is drawn and the visitor practices social distancing from the other resident and staff.

·      Visiting hours are between 9am-8pm.

·      Essential visitors do not have to maintain social distancing during their visit and may have close and personal contact with the resident. The essential visitor must comply with wearing the same personal protective equipment (PPE) as the staff wear.

·      If you would like to visit over the weekend, please submit your visitation request by Friday at 12pm so we have plenty time to get your visit on the schedule.


Personal Visits:

·      Personal visits are permitted in Covid-19 negative residents only.

·      Personal visits are not restricted to essential caregivers.

·      Personal visitors must comply with wearing a medical face mask at all times during the visit and residents must wear a medical facemask at all times during the visit (if tolerated or when not eating or drinking).  Guests must not eat or drink during the visit.

·      General indoor visits are restricted to 2 visitors at a time in resident rooms.

·    ·       There is no age restriction to general visitors, however, all visitors above 2 years of age must be able to wear a medical mask for the whole visit. Guests bringing children above the age of 2 years old must ensure they are able to comply with these requirements or the visit will be terminated.

·       Visitors that are less than 2years of age are not required to wear a mask.

·      Visits are required to be scheduled 24 hours in advance and are limited to 2 hours at this time.

·      If you would like to visit over the weekend, please submit your visitation request by Friday at 12pm so we have plenty time to get your visit on the schedule.

·      We have the capability to accommodate up to 4 visitors for residents in our patio/courtyard areas for larger gatherings. Capacity postings will be designated at the entry of those areas. Outside visitors are not permitted to come inside the building to get to the outdoor area, they must screen upon entry, then walk to the outside area.

·      It is at the community’s discretion to cancel outdoor visits or reschedule due to inclement weather.



·      During your visit, you will be restricted to the designated visitation area only and maintain social distancing between yourself and those you are not visiting.  

·      Wearing a mask and performing hand hygiene is required regardless of the type of visit or your vaccination status. If you refuse to wear a mask, or dispute the requirement, you will be asked to leave the community.

·      Only the Administrator, Hannah Pierce, (936) 633-1120 can approve any form of visit for a special circumstance that is outside of the above parameters.


*All visitation is subject to change.


Example Request for Visits: (you may copy and paste this to your email for easy scheduling)

Type of Visit (essential, indoor, outdoor):

Name of Resident:

Name of person visiting:

Date of visit:

Time of visit:

Location of visit (include room #):

Contact phone #:


 Thank you,


Hannah Pierce

Healthcare Administrator

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